There are three basic fee types you may incur for your Pay By Group purchases. The way your account is set up affects the fees that you see in your invoices as described below. For questions about your fees or to change your fee settings, contact email@example.com. You can read more about Pay By Group invoices in this article.
- Consumer Transaction fee: This is the fee charged to customers for using Pay By Group, typically $2.50 USD per group member on top of their share amount. It is only charged if you choose to pass the cost of the service on to consumers instead of absorbing it as the business.
- If you accept Pay By Group payments via your bank account, we will auto-deduct these fees from the customers’ payment and you will not see them on your invoices.
- If you accept Pay By Group payments via your payment gateway, we cannot auto-deduct these fees and they will be included in the payment into your merchant account. We will then bill you for them, and you’ll see these fees on your invoices.
- Service fee: If you elect to cover the Consumer Transaction fee for your customers, we will bill you at a lesser rate (typically $1.75 USD per payer) using the term Service fee. For newly activated accounts, this is the default setting.
- Processing fee: This fee covers credit card processing.
- If you accept Pay By Group payments via your bank account, we are processing your credit card payments for you and pass along a fee of 2.9% + $0.30 USD per transaction.
- If you accept Pay By Group payments via your payment gateway, Pay By Group charges a nominal fee of $0.10 per transaction, unless your gateway is one of our preferred partner gateways.
In addition to in your invoices, you can see Consumer Transaction fees (if you do not cover them for your customers) for a given purchase on its individual page’s Transactions tab. Each successful transaction entry will have a tooltip ( i ) next to it, which breaks the charge down into the purchase share and customer fee.
When you issue a refund, any associated fees will be refunded proportionally if they are a percentage-based fee. If it is a fixed fee (e.g. $1.75 per payer), the fee will only be refunded if the original transaction is refunded in full.