To add a bank account with which you’d like to receive Pay By Group payments, first navigate to your payment accounts management page by clicking the Payment accounts link under the SETTINGS header in your business portal. (Note that you may only use a bank account to receive payments if you have a business based in the U.S. If you’re outside the U.S. and need to use a bank account, please contact email@example.com to discuss possible options.)
Next, click the Add account button to the right of the FOR INCOMING PAYMENTS header, then select the Bank account radio button under Type of account. Choose whether this is a Commercial or Personal bank account by selecting the pertinent radio button, and you’ll be prompted to enter:
- The name on the account
- Its 9-digit ACH routing number
- Its account number
You can typically find this information on the checks for this bank account; the routing number is located at the bottom left-hand corner of the check; the account number is to the right of that.
You can also often find this information inside your online bank account; if looking there, be sure to use the information listed for ACH transactions and not wire transactions, unless they are the same.
Note: However you choose to locate this information, be as certain as possible that you enter the correct details; if the information you provide is incorrect it can take up to 10 business days to identify and resolve the issue.
If you have not previously set up a different bank account for incoming payments, you’ll also need to enter your Federal Employer Identification Number (for commercial accounts) or the Social Security Number of the primary account holder (for personal accounts) at this stage. If you have previously set up a bank account for incoming payments you will not see or be required to fill out this field.
Now, you can choose to use this bank account as the billing source for your Pay By Group invoices and/or as the funding source for your Pay By Group refunds by checking the pertinent boxes.
If you have not previously set up a bank account for incoming payments you will next be required to verify that a legitimate U.S. citizen or permanent resident is connected to your business by filling out the Business Verification fields. This information will NOT be used for tax reporting purposes, but must all be correct and verifiable for the chosen representative in order for your business to be verified successfully.
If you have previously set up a bank account for incoming payments you will not see or be required to fill out the business verification fields because your existing verification covers the account you are now adding.
If the business verification fields are present, you must enter the representative’s:
- First name
- Last name
- Residential street address
- Zip code
- Date of birth: Month, Day, and Year
- Last four digits of their Social Security Number
Once all required fields have been filled out, click the Verify bank account button to save this bank account as a payment destination. If you receive any error messages, please check the information referenced in the message, re-enter it, and re-verify the account.
Common issues that can prevent verification include entering a business address instead of a personal address for the business representative and entering an incorrect birthdate. If you’re certain you’ve entered the correct information and are still receiving error messages, please contact firstname.lastname@example.org for assistance.