To add a gateway with which you’d like to process and receive Pay By Group payments, first navigate to your payment accounts management page by clicking the Payment accounts link under the SETTINGS header in your business portal.
Next, click the Add account button to the right of the FOR INCOMING PAYMENTS header. Then, select the Gateway radio button under Type of account. (Note that you must have an existing gateway account with one of our supported gateways to use this option. Selecting a gateway here does not create a gateway or acquiring account with Pay By Group.)
Now, choose your gateway from the dropdown list, which shows the gateways we support in your stated country. If your gateway is not listed, please contact email@example.com to discuss our adding support for it.
Next, enter the required credentials into the fields that appear after you’ve selected your gateway. You can read about the credentials you’ll need for some of our most popular gateway options in the following articles:
Finally, click the Verify and add gateway button. If you receive an error message, check for the following three common scenarios:
- If you copied and pasted credentials into Pay By Group, make sure you haven’t accidentally included any extra spaces at the beginning or end of the values.
- Check the helper text beneath the fields to make sure you entered the correct information, as the field labels can sometimes be misleading or vague.
- Check your gateway account for a failed $2.00 authorization attempt. If you see one, that means your credentials are valid but your gateway account settings are blocking the connection. Check the above articles for help if you’re using one of those three gateways.
If none of these scenarios are pertinent and you still can’t set up your gateway account, please contact firstname.lastname@example.org for assistance.