Your billing source covers the remittance of fees due to Pay By Group. The types of fees you may incur are described in this article. Your billing source can be a bank account or a credit card.
If you use a bank account to receive Pay By Group payments, you can use that account as your billing source or choose another, but you MUST use a bank account as a billing source. You may use a credit card as your billing source as long as you receive payments via a gateway and your incurred monthly fees are less than $5,000.
Typically you will have set up your billing source during the new account onboarding process, but you can change your billing source by navigating to your Payment accounts page.
Once there, click the Add account button to the right of the FOR BILLING header, then select whether you want to use a Bank account or a Credit card by clicking the pertinent radio button.
To use a bank account, select the Bank account radio button under Type of account. Choose whether this is a Commercial or Personal bank account by selecting the pertinent radio button, and you’ll then be prompted to enter:
- The name on the account
- Its 9-digit ACH routing number
- Its account number
You can typically find this information on the checks for this bank account; the routing number is located at the bottom left-hand corner of the check; the account number is to the right of that.
You can also often find this information inside your online bank account; if looking there, be sure to use the information listed for ACH transactions and not wire transactions, unless they are the same.
Note: However you choose to locate this information, be as certain as possible that you enter the correct details; if the information you provide is incorrect it can take up to 10 business days to identify and resolve the issue.
Once all required fields have been filled out, click the Verify bank account button to save this bank account as a billing source. If you receive any error messages, please check the information referenced in the message, re-enter it carefully, and re-verify the account.
Common issues that can prevent verification include entering a business address instead of a personal address for the business representative and entering an incorrect birthdate. If you’re certain you’ve entered the correct information and are still receiving error messages, please contact firstname.lastname@example.org for assistance.
To use a credit card as your billing source, select Credit card under Type of account, then enter:
- The Name on card
- The card number
- The expiration date
- The security code
- The billing postal code
Once you’ve filled out the required fields, click the Save card button to complete the process of adding your billing source. If you have any issues saving your card you can read more about how to troubleshoot them in this article.