The third step of the new business account onboarding flow is getting set up to receive payments. Technically you may skip this step if you do not have the information required to complete it at that time, but we highly recommend you do not skip it unless absolutely necessary as you will not be able to use Pay By Group until you’ve added a your preferred method for receiving payments to your account.
You can receive payments with one of two types of accounts, a gateway or a bank account. Currently you may only use a bank account to receive payments if you have a business based in the U.S. If you’re outside the U.S. and need to use a bank account, please contact email@example.com to discuss possible options.
To receive payments via gateway, select the Gateway radio button. (Note that you must have an existing gateway account with one of our supported gateways to use this option. Selecting a gateway here does not create a gateway or acquiring account with Pay By Group.)
Now, choose your gateway from the dropdown list, which shows the gateways we support in your stated country. If your gateway is not listed, please contact firstname.lastname@example.org to discuss our adding support for it.
Then, enter the required credentials into the fields that appear after you’ve selected your gateway. You can read about the credentials you’ll need for some of our most popular gateway options in the following articles:
Finally, click the Verify and add gateway button. If you receive an error message, check for the following three common scenarios:
- If you copied and pasted credentials into Pay By Group, make sure you haven’t accidentally included any extra spaces at the beginning or end of the values.
- Check the helper text beneath the fields to make sure you entered the correct information, as the field labels can sometimes be misleading or vague.
- Check your gateway account for a failed $2.00 authorization attempt. If you see one, that means your credentials are valid but your gateway account settings are blocking the connection. Check the above articles for help if you’re using one of those three gateways.
If none of these scenarios are pertinent and you still can’t set up your gateway account, please contact email@example.com for assistance.
To receive payments via your bank account, select the Bank account radio button. Next, choose whether this is a Commercial or Personal bank account by selecting the pertinent radio button. You’ll then be prompted to enter the following:
- The name on the account
- Its 9-digit ACH routing number
- Its account number
You can typically find this information on the checks for this bank account; the routing number is located at the bottom left-hand corner of the check; the account number is to the right of that.
You can also often find this information inside your online bank account; if looking there, be sure to use the information listed for ACH transactions and not wire transactions, unless they are the same.
Note: However you choose to locate this information, be as certain as possible that you enter the correct details; if the information you provide is incorrect it can take up to 10 business days to identify and resolve the issue.
Once you’ve entered your bank account information, you’ll have the option to either use this account as a billing source for Pay By Group invoices and user refunds or to add a different account for these purposes. Using the account you’ve just entered as a billing source is selected by default, as indicated by the check mark in the check box. Therefore, only uncheck the box if you want to use a separate account for billing.
If you do choose to uncheck the box and add a separate bank account as a billing source, you will be prompted to select the bank account type for this new account and enter the name on this account, its ACH routing number, and account number, but not a new Federal ID number. Note that once your account is set up you can add a different billing source from your payment accounts page, though it must still be a bank account and not a gateway if you receive payments via bank account.
Now you’ve reached the Business verification section, where we require you to enter the personal details of an authorized business representative for fraud and money-laundering prevention purposes.
This information will NOT be used for tax reporting purposes, but must all be correct and verifiable for the chosen representative in order for your business to be verified successfully. We require you to enter the representative’s:
- First name
- Last name
- Residential street address
- Zip code
- Date of birth: Month, Day, and Year
- Last four digits of their Social Security Number
Once this information has been entered, click the Verify bank account button to proceed. If you receive any error messages, please check the information referenced in the message, re-enter carefully, and re-verify the account.
Common issues include entering a business address instead of a personal address for the business representative and entering an incorrect birthdate. If you’re certain you’ve entered the correct information and are still receiving error messages, please contact firstname.lastname@example.org for assistance.